About the Opportunity
A fast-scaling tech delivery firm operating in the enterprise digital transformation space, we partner with global clients to execute Agile-powered software delivery, product development, and DevOps enablement at scale. Our delivery leaders bridge the gap between client expectations and engineering execution---orchestrating cross-functional teams, managing backlog priorities, and ensuring SLAs are met without compromise. Remote-first culture. Outcome-driven. Client-obsessed.
Role \& Responsibilities
- Own end-to-end client delivery for 2--3 active Agile teams using Scrum/Kanban, ensuring sprint goals, release timelines, and quality benchmarks are consistently met.
- Act as the primary client liaison---translate business needs into technical epics, groom backlogs, and lead sprint reviews \& retrospectives with stakeholders.
- Manage delivery risks, scope creep, and escalation paths; proactively communicate delays, dependencies, and mitigation plans to clients and internal leadership.
- Collaborate with Product Owners, Engineering Managers, and QA Leads to align on velocity, capacity planning, and sprint health metrics (Burndown, Cycle Time, DORA).
- Drive client satisfaction through continuous feedback loops, CSAT surveys, and quarterly business reviews---building trust and uncovering upsell opportunities.
- Lead client onboarding, transition, and offboarding activities---documenting delivery processes, handover artifacts, and SLA/KPIs for long-term success.
Skills \& Qualifications
- Must-Have
- Scrum Master Certification (CSM/PSM)
- Jira
- Confluence
- Agile Methodology
- Client Onboarding
- Backlog Grooming
- Stakeholder Management
- Release Planning
- Preferred
- Salesforce
- SAFe
- Client Success Platforms (Gainsight, Totango)
Benefits \& Culture Highlights
- 100% remote with flexible working hours---no commute, no dress code.
- Direct exposure to global clients and complex, high-impact delivery projects.
- Quarterly performance bonuses + career growth pathways into Delivery Leadership or Client Success roles.
