Sales Support Specialist – B2B Services | US Market

Sales Support Specialist -- B2B Services | US Market

Experience: 4--8 Years

Location: Remote, India

Work Mode: Fully Remote

Working Days: 5 Days/Week

Shift: US Eastern Business Hours (8:00 AM--5:00 PM ET)

Job Summary

We are looking for a Sales Support Specialist to support B2B sales operations for the US market. The role involves managing qualified prospects, coordinating documentation, maintaining CRM records, supporting sales and marketing teams, and ensuring a smooth transition from sales to customer onboarding.

The ideal candidate should have relevant experience in B2B sales support, inside sales, or sales operations, along with hands-on CRM experience and strong communication skills. Prior experience working with US-based clients or sales teams is mandatory.

Key Responsibilities

• Manage qualified prospects from marketing through the sales process until onboarding.
• Contact prospects to collect required documents, information, and supporting proofs.
• Review submitted documents for completeness and accuracy and follow up on pending requirements.
• Maintain accurate lead and opportunity records in Zoho CRM or similar CRM platforms.
• Update pipeline stages, activities, notes, follow-ups, and other relevant CRM information.
• Coordinate sales and marketing hand-offs to ensure smooth opportunity management.
• Schedule prospect meetings and calls for sales managers and other stakeholders.
• Prepare regular status updates and summaries for the sales team.
• Coordinate the hand-off of signed customers to onboarding and customer success teams.
• Track conversion rates, document turnaround times, pending requirements, and process bottlenecks.
• Respond to prospect queries regarding the sales process and documentation requirements.
• Manage multiple prospects simultaneously and ensure timely follow-ups.
• Maintain confidentiality and handle prospect and customer information responsibly.
• Provide administrative and coordination support to sales managers as required.

Mandatory Requirements

• Minimum 4 years of relevant experience in B2B Sales Support, Inside Sales, Sales Operations, or CRM/Sales Operations.
• Prior experience supporting a US-based sales or marketing organization is mandatory.
• Experience working with US clients or prospects and familiarity with US business communication practices.
• Hands-on experience with Zoho CRM or a similar CRM such as Salesforce or HubSpot.
• Experience managing leads, opportunities, pipeline stages, CRM records, activities, and reports.
• Experience handling document and information collection, verification, tracking, and follow-ups.
• Strong understanding of the B2B sales lifecycle, from lead qualification through customer onboarding.
• Experience coordinating sales and marketing hand-offs and onboarding transitions.
• Strong organizational, prioritization, and time-management skills.
• Ability to independently manage multiple prospects and drive pending activities to closure.
• Excellent spoken and written English with strong customer-facing communication skills.
• Willingness to work US Eastern business hours, 8:00 AM to 5:00 PM ET.
• Bachelor's degree in any discipline is required.

Preferred Qualifications

• Experience with Zoho CRM, Salesforce, HubSpot, or other sales engagement platforms.
• Exposure to document verification, KYC, or similar validation processes.
• Experience in B2B services or a service-based organization.
• MBA in Sales, Marketing, Business Administration, or a related field.
• Experience working with international or distributed sales teams.

Pay: ₹700,000.00 - ₹1,200,000.00 per year

Application Question(s):

• 1. Do you have 4+ years of experience in B2B Sales Support, Inside Sales, or Sales Operations?
• 2. Do you have prior experience supporting US-based clients or a US-based Sales/Marketing team?
• 3. Do you have hands-on experience with Zoho CRM, Salesforce, HubSpot, or a similar CRM, including lead/opportunity and pipeline management?
• 4. Do you have experience managing document collection, verification, tracking, and follow-ups throughout the sales process?
• 5. Are you comfortable working remotely from India during US Eastern Time business hours (8:00 AM--5:00 PM ET)?

Work Location: Remote