About the Role
CreativeBits AI is looking for a hands-on Delivery Head to own end-to-end delivery of AI and software projects. The ideal
candidate combines strong AI/technical expertise, customer-facing communication, delivery leadership, and the ability to lead
distributed cross-functional teams through measurable outcomes.
Key Responsibilities
- Own delivery of AI projects from requirements and solution design through development, testing, deployment and production.
- Act as the primary senior delivery/technical contact for customers; lead requirement, solution, status and escalation
discussions.
- Lead small, distributed teams of developers, AI/ML engineers, testers, BAs and PMs across India, Kenya and the US.
- Manage distributed teams through clear KPIs and delivery metrics, including sprint velocity, productivity, quality, defect
trends, SLA adherence and delivery predictability.
- Own customer CSAT, customer feedback and escalations; proactively address issues affecting customer satisfaction.
- Provide hands-on technical guidance and get into code/debugging when required to unblock delivery.
- Review architecture, APIs, databases, integrations and cloud deployments and ensure engineering best practices.
- Translate business requirements into practical AI-enabled solutions and ensure successful customer adoption.
Technical Requirements
- AI / GenAI: Proven experience delivering AI/GenAI projects; LLMs, RAG, AI APIs, vector databases and AI application architecture.
- Backend: Strong hands-on Python, REST APIs, microservices and SQL/PostgreSQL.
- Frontend: Strong understanding of React, JavaScript/TypeScript and frontend/API integration.
- Cloud \& DevOps: Working knowledge of AWS/GCP/Azure, Docker, Git, CI/CD and Linux.
- Ability to understand the full technology stack and make practical architecture and delivery decisions.
What We Are Looking For
- Minimum 12 years of professional experience in software, technology, AI or digital delivery.
- Strong verbal and written communication with excellent customer-facing skills.
- A technical leader who is still hands-on---not a pure project/program manager.
- Proven track record of successfully delivering AI projects for enterprise customers.
- Strong ownership, problem-solving and stakeholder-management skills.
- Ability to manage teams through data, KPIs and outcomes, rather than only task/status tracking.
- Experience managing distributed, cross-cultural teams across multiple geographies and time zones.
Pay: Up to ₹2,170,000.00 per year
Work Location: Remote
