About the Role:
We are looking for 2 experienced Customer Support professionals with hands-on experience in B2B employer-based health insurance.
The ideal candidate will be comfortable supporting employees, HR teams, and corporate clients, resolving insurance-related queries, coordinating with internal teams, and ensuring a smooth customer experience.
This is a customer-facing role requiring strong communication, problem-solving, ownership, and an understanding of employer-sponsored health insurance.
Shift Timings
We are currently hiring for 2 positions.
- Morning Shift: 9:00 AM -- 6:00 PM
- Night Shift: 6:00 PM -- 3:00 AM
Key Responsibilities
- Handle customer queries related to corporate/employer health insurance policies.
- Support employees and HR/benefits teams with queries related to coverage, claims, policy benefits, endorsements, and other insurance-related matters.
- Resolve customer issues through phone, email, chat, and other support channels.
- Coordinate with insurers, TPAs, claims teams, and internal operations teams for timely resolution.
- Track open issues and ensure proper follow-up until closure.
- Explain policy benefits, processes, and claim-related information clearly to customers.
- Maintain accurate records of customer interactions and resolutions.
- Identify recurring customer issues and share feedback with relevant internal teams.
- Meet defined SLA, CSAT, response-time, and resolution-time targets.
- Handle escalations professionally and ensure a high-quality customer experience.
- Work effectively in a shift-based environment.
Requirements:
- 6 months to 3 years of experience in customer support/customer success/operations.
- Prior experience in B2B employer-based health insurance is mandatory/preferred.
- Good understanding of corporate health insurance, claims, policy benefits, and employee insurance processes.
- Excellent verbal and written communication skills.
- Strong problem-solving and follow-up skills.
- Ability to communicate effectively with employees, HR teams, corporate clients, insurers, and TPAs.
- Comfortable working with support/ticketing tools and basic CRM systems.
- Strong ownership and attention to detail.
- Ability to work independently in a fast-paced environment.
Ideal Candidate
Someone who has worked in corporate health insurance/customer support, understands the employee insurance journey, is comfortable speaking with customers and HR teams, and takes ownership of issues through resolution.
Benefits
- Our health scheme covers your physical, mental, and social well-being.
- 30 annual paid leave days to relax and recharge.
- Company outings and celebrations that bring the team together.
- Freedom and flexibility of asynchronous communication in a remote team environment.
Pay: ₹300,000.00 - ₹400,000.00 per year
Benefits:
- Health insurance
Application Question(s):
- How many years of experience with B2B Health Insurance/Corporate Health Insurance?
- What is your current CTC?
- What is your expected CTC?
- What is your official notice period?
- This role requires working in rotational shifts, including morning and night shifts. Are you comfortable working in a rotational shift schedule?
Experience:
- Customer support: 2 years (Required)
- Health information management: 2 years (Required)
Work Location: Remote
