Customer Complaint \& Satisfaction ExecutiveKey Responsibilities
- Handle customer complaints and enquiries through calls, email, WhatsApp, website, and social media.
- Record, track, follow up, and ensure timely closure of all complaints.
- Conduct post-delivery satisfaction calls and collect customer feedback.
- Coordinate with Sales, Warehouse, Logistics, Accounts, Procurement, and Management for issue resolution.
- Monitor customer reviews, respond professionally, and escalate negative or serious feedback.
- Ensure all customer communication follows company policies, T\&Cs, refund, delivery, and warranty guidelines.
- Identify recurring complaints and suggest improvements to customer service and processes.
- Maintain accurate CRM, complaint, feedback, and resolution records.
Requirements
- Strong communication and customer-handling skills
- Good English communication; Arabic is an advantage
- Strong follow-up and coordination skills
- Calm, professional, and customer-focused approach
- Experience in Customer Service / Complaint Management preferred
Pay: Up to ₹20,000.00 per month
Application Question(s):
- How do you track and follow up on customer complaints to ensure timely closure?
- How would you handle a negative Google review or social media complaint about the company?
- How many years of experience do you have in Customer Service ?
Work Location: Remote
