Customer Advisor – Polish

Descrição do trabalho
A leading global customer-experience (BPO) company is growing its team in Lisbon, Portugal and is hiring for the role of Customer Advisor. You will support pet owners with product questions and enquiries for an international pet-care company. As a Polish-speaking specialist you will be the friendly, professional voice of the company for its customers, handling contacts by phone, email and live chat.What you will doHandle incoming customer contacts in Polish by phone, email and live chatUnderstand each customer's need and give accurate, complete answers using the right toolsBuild trust through clear, friendly and professional communicationDocument every interaction accurately in the company's systemsContribute to your team's quality, productivity and customer-satisfaction targetsWhat we are looking forNative or near-native Polish (C2) and fluent English (B2 ), spoken and writtenStrong customer-service and communication skillsExcellent communication and active-listening skillsAvailable for rotating shiftsWhat we offerSalary: €920 gross per month (paid in 14 salaries per year)Performance bonus: up to €100 gross per monthMeal allowance: €7.63 net per working dayWelcome bonus: €1,000, paid in 12 monthly instalments over the first yearPrivate health insurance: available from day 1 with a monthly contribution, free after 6 months on the contractRelocation supportCandidates relocating from abroad: a room in a shared apartment for up to 12 months, with rent and utilities deducted directly from your payslip (details shared during screening)Flight tickets are not reimbursedLocation, hours \& startLocation: fully remote (Portugal)Working hours: Monday--Saturday, 07:00--19:00 (rotating shifts)Contract: Full-time, 6-month contractStart: 1 Oct --- and we will place you in the next available group#J-18808-Ljbffr