We are looking for an experienced Accounts Receivable Specialist to join our team remotely. The role includes SAP payment posting, cash application, customer collections, invoice disputes, deductions, refunds, and month-end accounting support.
Requirements:
- English: Intermediate (B1) level or higher. Please note: the interview will be conducted in English.
- ERP: Experience with SAP (payment posting and AR processes).
- MS Excel: Good knowledge of MS Excel (vlookup, pivot tables).
Payment Processing \& Cash Application
- Execute daily payment postings in SAP.
- Maintain core AR tracking logs by updating banking information daily within the Cash Receivables and Checks files in MS Teams.
- Audit and resolve portal variances by manually posting credit card payments in SAP if missed during an automated run.
- Process Shopify transaction updates by posting outgoing refund payments.
Deductions, Disputes \& Revenue Recovery
- Manage the end-to-end dispute process for deductions and delivery issues, including researching, collecting Proof of Delivery (POD/BOL), and submitting claims through partner portals.
- Resolve invoice delivery errors by reviewing problem invoice lists and proactively uploading BOL and POD documentation to partner portals.
- Resubmit missing invoices using webform portals to prevent payment delays.
Credit Card Management \& Customer Statements
- Support credit card processing operations and securely handle payment transactions.
- Issue credit card refunds accurately based on authorized requests from the Product Support Supervisor or Orders team.
- Generate monthly customer statements and distribute them to key accounts.
Credit Control \& Collections
- Monitor the A/R Aging report, investigate, analyze, and resolve aging balance issues.
- Conduct proactive collections by emailing monthly account statements and communicating directly with customers to resolve overdue invoices.
Accounting Month-End \& Cross-Functional Support
- Prepare monthly accrual calculations and post entries in SAP for high-volume accounts.
