Operations Manager
Stoke-on-Trent \& Surrounding Areas
Full Time, 40 Hours per week, Monday to Friday
Salary: £45,000 - £48,000 per annum (depending on experience) Car Allowance Bonus
Are you an experienced operations leader with a passion for people management, continuous improvement, and delivering excellent customer service?
We're looking for an Operations Manager to join our growing team. In this role, you'll be responsible for the safe, compliant, and efficient delivery of multiple Total Waste Management contracts across customer sites, ensuring operational excellence while building strong relationships with both customers and colleagues.
This is an exciting opportunity for someone who enjoys leading teams, driving performance, and making a real impact within a fast-paced operational environment.
What You'll Be Doing
As an Operations Manager, you'll take ownership of several customer sites, ensuring waste operations are delivered safely, efficiently, and in line with contractual requirements.
Key responsibilities include:
- Managing the day-to-day operations of on-site waste teams across multiple customer locations.
- Leading, coaching, and developing teams to deliver high performance.
- Delivering training, team briefings, and competency assessments.
- Ensuring compliance with health, safety, and environmental procedures.
- Driving improvements in operational efficiency and service delivery.
- Supporting waste segregation and storage processes to maintain compliance and maximise recycling performance.
- Building strong working relationships with customers and key stakeholders.
- Assisting with risk assessments, procedures, and continuous improvement initiatives.
- Supporting the implementation of new waste management projects.
- Managing labour and equipment resources to ensure efficient service delivery.
What We're Looking For
We're looking for a motivated and people-focused leader who can build strong relationships, drive performance, and maintain high standards.
You'll ideally have:
- Experience managing operational teams within waste management, logistics, facilities management, manufacturing, or a similar environment.
- Strong people management and leadership skills.
- Excellent communication skills and the ability to influence stakeholders at all levels.
- A strong commitment to health, safety, and environmental compliance.
- Good organisational skills and attention to detail.
- Knowledge of waste operations and recycling processes (desirable but not essential).
- Strong IT skills, including Microsoft Office and Excel.
- A full UK driving licence.
- A proactive approach to problem solving and continuous improvement.
What Success Looks Like
In this role, you'll make a real difference by:
- Delivering safe, compliant, and efficient operations across multiple customer sites.
- Developing engaged, high-performing teams.
- Ensuring customer requirements are consistently met and exceeded.
- Identifying and implementing operational improvements.
- Maintaining excellent standards of service, safety, and compliance.
- Supporting business growth through strong customer relationships and operational excellence.
What's in It for You?
- Competitive salary of £45,000 - £48,000 per annum.
- Car allowance.
- Annual bonus opportunity.
- Company laptop and mobile phone.
- Perkbox benefits platform.
- Cycle to Work scheme.
- Private medical insurance options.
- Ongoing development and career progression opportunities.
- A supportive and collaborative working environment.
If you're an experienced operational leader looking for your next challenge and want to play a key role in delivering high-quality waste management services, we'd love to hear from you.
We are a leading waste management company who specialise in recycling and total customer waste management.
Our mission is to be a trusted partner in waste prevention, guiding our customers to make informed, data-driven decisions.
We aim to set new industry standards and re-engineer waste to reduce environmental impact and cost.
Our staff are our most important asset. We pride ourselves in being a friendly, professional and supportive company that champions internal promotion and progression. We employ over 200 employees in a variety of positions across the UK.
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